Shipping & Returns

FREE SHIPPING on all Australian orders over $150

 

Otherwise, we offer a flat rate for postage at $13.

Items will be sent with Express postage if under a certain weight and size.

Orders that qualify for free shipping will be sent with tracked postage.

 

Postage to New Zealand is $20

 

Please contact support@freecitygames.com for more international shipping options.

 

Items will usually be sent within 3-5 business days of receiving order information.*

* Due to the ongoing COVID-19 pandemic postage and handling times may be delayed. We apologise for any inconvenience caused.

** Unfortunately experiencing shipping delays due to high availability. Please bear with us at this time. Thank you

 

Freecity Games accepts returns up to 14 days after receiving your order.

Items must be unused and in original condition to qualify for a return.

We aim to provide excellent customer service so if there is an issue with a damaged or incomplete order, please contact us at support@freecitygames.com so we can help out as soon as possible!